No Refund, Only Exchange:
We offer exchanges for items purchased from our online store. Unfortunately, we do not provide refunds. If you are not satisfied with your purchase, you may exchange it for a different size, color, or style of equal or lesser value.
Exchange Eligibility:
To be eligible for an exchange, the following conditions must be met:
Which articles are not exchangeable?
All Women’s Chikankari, Dupattas, and SALE articles do not qualify for an exchange.
Exchange Process and Timeframe:
To request an exchange, please follow these steps:
Note: If the returned item for the exchange is found to be damaged or tempered by our Quality Control Department, we reserve the right to refuse the exchange. In such cases, the customer will be responsible for paying the shipping cost to receive the item back.
Exclusions:
Please note that certain items are not eligible for exchange, including:
Damaged Items Claim:
If you receive a damaged item, please notify our Customer Services department within 24 hours of receiving the item. To report a damaged item, please provide the following information:
Note: Please note that our QC team will thoroughly inspect the returned item to assess the nature of the damage. We reserve the right to refuse any claim if it is found that the item was mishandled by the customer. In such cases, the customer will be responsible for paying the shipping cost to receive the item back.
Shipping Costs:
The customer is responsible for all shipping costs associated with exchanges, including the return shipping of the original item and the shipment of the replacement item.