Order Placement online consists of 5 simple steps as defined below:

1. Simply add as many items as you wish to your shopping cart while browsing through our store. Once you have decided to place the order, proceed by clicking "checkout" from your cart. 
2. Follow the instructions on screen by providing us with the contact information (email or mobile number)* and fill out the complete postal address** where you would like to have the delivery. 
3. Select the shipping method on the next screen and see the shipping charge (if any). For all orders below a certain amount, there will be a shipping fee.**
4. On the final screen, select one of the payment method (e.g. COD or Credit Cards) and click "Complete Order" 
5. Take a screenshot or save the "Order Number" listed on top of the screen for future reference. ****

*As a primary contact information only ONE item (phone or email) will be used as an input. If email address is provided, then correspondences e.g. order confirmations emails, order fulfilment updates, tracking details as well as any cancellation requests will be notified on email ONLY. If, however, a phone number is provided, the customer will receive sms text message. Sometimes text messages might be delayed due to network issues which are beyond our control. If you have any PTA blocks already requested against your number then it may be that you may not even get any order confirmation sms at all.

In order to ensure that all orders are confirmed and placed properly, you should receive a order confirmation number. Please save this number as it will be the primary information we will require to update you regarding your orders.

**Any mistakes in postal address, will result in delayed shipments. Therefore it is requested that the user inputs the exact house no, building no, street name, area, famous location nearby, post code and city name properly. 

***We aim to ship all orders within 1-2 business days (Nationwide) and 2-3 business days (Internationally). Couriers take approx 2-3 days for Nationwide and 3-5 days for International shipments.

****Our customer support team is always happy to guide you at any step. Please Call / Whatsapp: +92-321-868-0292 & +92-300-8387292 or drop us an email at sale@saya.pk

You can select your preferred payment method at checkout.

• We accept secure online payments for both local & international customers via Credit & Debit Cards
• Cash on Delivery (COD) is available ONLY in for nationwide delivery orders and is not applicable to International Shipments.
• We aim to add more payment methods in the future.
• No packages can be opened before payment to courier company in case of COD

Note: Additional exchange fee may apply if your card currency is other than PKR. Please consult your bank regarding additional applicable charges. 

Shipping destinations:

• We entertain orders both nationwide across all cities of Pakistan and worldwide.

Shipping times:

International Shipping

All international orders ship through DHL/Skynet and are delivered in 4-5 business days after the order has shipped out. After your payment is authorized, it can take us up to 2 days to process your order and ship the package. This is only estimated and does not include weekends and holidays.
Free international shipping available on orders above $500

Order Tracking

Shortly after placing your order, you will receive an email with your order number and an order tracking number (if a valid email address was supplied). During transit of your package, you may enter that number into our Order Tracking section to check your order status.
Please save all email invoices for your records.

Shipping cost:

• Orders over 1,000 PKR will have free shipping for all nationwide orders (promotional offer only).
• Orders under 1,000 PKR will be charged a nominal fee of 200 PKR (for nationwide orders).
• For international shipments we are using SKYNET / DHL.

Shipping changes:

• If the product has not been dispatched, the shipping address may be changed subject to terms and condition.
• If it has been dispatched, there can be no modifications to the shipping address. 
  
  

Customs, Duties and Taxes

All international orders may be subject to taxes and duties.
We ship your package “Duty and Taxes” unpaid, and we do not calculate any local taxes or duties during checkout. Any fees that are due will be collected on delivery of the order.
Any applicable customs, import and collection fees are the responsibility of the customer.
Customs authorities require that we state the value of your order directly on your package(s).
Taxes and fees are based on many factors, including location, material, item value, etc. We have no control over these charges and cannot predict what they may be as customs policies vary widely from country to country.

If your order does require any additional charges, they must be paid by the customer for the package to clear customs.

Domestic Shipping 

Free Express Shipping across Pakistan.

The customer will usually get an order in 3-5 business days after the order has shipped out. After your payment is authorized, it can take up to 2 days for us to process your order and ship it. This is just an estimate and does not include weekends and holidays. We do not ship to P.O Boxes. Delivery can take longer in remote areas in Pakistan.
“Cash On Delivery” orders will be processed after successful telephonic verification. However,SAYA holds the right to process “Cash on Delivery” orders without telephonic verification for verified customers and/or during a period of high volume that includes sale, season launches, and other 

INTERNATIONAL RATES

Please visit this link.

Your 100% satisfaction is important for us. We offer a 07-days Exchange Policy subjec to the following terms and conditions.

Terms & Conditions:

• If a product gets damaged or was faulty upon a delivery - we offer Exchange.
• Timing: we have a 07-days Return & Exchange Policy, since the day item was received.it takes upto 14 days to process all queries. 
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.Any price tags, labels, original packing or accessories damaged/removed will be considered as a used product.
• For returns/Exchanges please fill out the Exchange Form and then email us at Sale@saya.pk with the subject 'Returns/Exchange' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items*.
• The customer services team after reviewing the request will issue a coupon of same value valid for online store ONLY, which can be used to buy item(s) in future with a limited expiry date **.
• Processing Time: Please allow one week (7 days) for the processing of damage and claims. During sale periods, all such claims would be entertained after the sale ends***. 
• Packages can not be opened prior to payment to courier company in case of Cash on Delivery (COD).
• All exchanges are applicable for nationwide Pakistan shipment only.
• All international parcel exchanges are not possible at the moment. 
• We aim to close all queries within 2 weeks of the request.
• Please note, the items purchased from our retail outlet cannot be sent to the Online Store for exchange through courier. Those items can ONLY be exchanged at our retail outlets. Similarly items purchased through our Online Store can not be exchanged at our retail outlets. 
• SAYA reserves the right to refuse any exchanges if the return process is not followed by the customer.
• Once you are ready to process your request, please click on the below link and fill out your form.
• Due to difference color monitors / screens and lighting condition during photo shoot, the exact color or texture of the final product may slightly vary from what is shown in the screen, therefore product can not be exchanged for this reason.

*shipping cost will be borne by us if it is a manufacturing defect/wrong item delivery.
**Maximum expiry of coupon will be 03 Months.
***which may be upto a month.

Click Here to be directed to the Return / Exchange Form

Size Related: 

• SAYA takes every possible effort to create a piece of art. Every product goes through rigorous design philosophy and a sizing methodology. 
• Depending on the cut and style of a product, all stitched articles have a unique size chart. Each size chart is attached with the product images. 
• Finally if there are still concerns regarding a particular measurement method or size issue, please email us at sale@saya.pk

Colour Related:

• Our team is frequently asked about the exact colour of the product. 
• Due to difference color monitors / screens and lighting condition during photo shoot, the exact color or texture of the final product may slightly vary from what is shown in the screen. 
• Product can not be exchanged for this reason.
• SAYA is continuously striving to improve our standards every day and we request you check out the product review tab on each product page or general feedback on 3rd party websites like Facebook.

Checking Parcel before payment

• To open the package before making the payment to the courier (e.g. in the case of Cash On Delivery) is strictly prohibited. 
• Please read through the product reviews, descriptions and prices before proceeding to place the order.
• Once the order has been placed, it can not be tampered with without payment.

• During Sale periods we are not able to respond to queries regarding actual product images.
• No Exchanges will be entertained during sale period.
• Due to increase order volume during sale periods, not every customer will receive a confirmation call from our team.
• As a general rule, if you placed an order online with a telephone number you would receive an sms confirmation. If you placed with an email address, you should have received an email confirmation with an Order Number.
  
• Whenever discussing your query with a sale representative, please have your order number ready.

• SAYA welcome wholesaler / stockist nationwide and internationally and we try to work with our partners efficiently and fairly.
• For wholesale enquires, please drop an email at wholesale@saya.pk or contact Mr. Rehan Lakhani at +92321-2393100

For queries and concerns, 

please call us at +92-3218680292/+92-3008387292 or send an email to cc@saya.pk

Call Timings:

Monday till Saturday, 9:00 am till 7:00 pm PST (lunch/prayer break from 1:00 pm till 2:00 pm PST and 1:00 pm till 3:00 pm PST on Fridays)